Return Policy

Item can be returned within 30 days of delivery.

All returnable items must be unwashed, unworn, and in original condition with their tags still attached.

Customized item is not supported to return.

Some items may have their own policies. Please check it at product description area if any.

Once the package is sent, if you do not want it or change your mind, please contact us after receiving the package, and we will handle the return. If you refuse to accept the package, we will not be able to process the return, which may affect your refund.


For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (20%-50% based on the actual issue).

Unlike wrong size, fit issue is usually not caused by the seller. But to offer better service, we will cover a partial alteration cost at a local tailor shop (no more than 20% of the product purchased price).

Please note if you choose colors across different fabrics, the colors may vary a lot. It doesn't mean that we make a wrong color. e.g. Burnt orange of chiffon is quiet different to burnt orange of silk satin.

Rush order, virtual products, tips, lingerie, color swatches and disposable items are not supported to return and refund.

Return Progress

  • Contact to submit a return request within 30 days upon receiving your order.
  • Once your return request is approved, we will provide you with the return address. Please send the item(s) through your local post office within 3-7 business days after receiving the return address and provide us with the return package tracking number.
  • If the item is seized by customs, the buyer will be responsible for any associated customs fees. After we receive your returned product, we will inspect it to ensure there are no issues.
  • All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

What will be a custom option (customized product)?

  • Custom color;
  • Custom size;
  • Customization;
  • Choose or offer a color which is not the main shown picture color;
  • Change back style which is not the original one;
  • Unusual size: 00-0, 16W-32W;
  • Offer a dress image (not from us) to customize, OEM, etc.

Please Note:

We reserve the right not to process the refund if you return the items in unacceptable condition.

We regularly improve the craftsmanship and production methods of our dresses based on customer feedback. Therefore, the same style may have different production craftsmanship, which is not a mistake. This difference can be acceptable and is not included in our return policy.

If you need to cancel your order, please find the cancellation policy link at the bottom of the site.

Due to COVID19, exchange is temporarily not supported. Once it resumes, we will update the policy as soon as possible. But you can contact us to re-order with a very low price instead of exchange.